FAQ

We are unable to deliver on public holidays. If your delivery falls on a public holiday or your delivery date is affected by a public holiday on either side of your delivery date due to fresh market closures, you will be notified. We'll try to find another suitable day for you, and any orders left in the system will be automatically cancelled.

We currently deliver to New South Wales, Victoria, Queensland & Australian Capital Territory.

For a full zone list contact us.

There is a minimum order of $69.

You can change your order online, phone or email any time prior to order cut off.

• If you have a daytime slot (8am – 6pm), you will need to place your order 3 days before the delivery date.
• If you have a PM time slot (12pm – 8pm), you will need to place your order the day before the delivery date.
• If you have an AM time slot (12am – 7am), you will need to place your order two days before the delivery date.

Because of the way we pack and deliver our boxes, we’re sorry but we can’t process requests to cancel an order received after the order cut off time.

In exceptional circumstances and at our discretion, we can do our best to cancel orders. Please contact us directly on 1300 335 474.

Once you have logged in you will immediately see the next order that you are able to change in your upcoming order page. To update the quantity of items already in your order use the plus “+” and minus “-” buttons. You can view and edit your regular order by clicking “Edit regular items” You can view and edit an order for another week by clicking “Show other weeks” and choosing the delivery week that you want to change from the list of dates.

You don’t have to place an order every week. You can set up a regular order to be delivered weekly or fortnightly, or you can place one-off orders as and when you like.

Customers generally find it better to set up a regular order, so you never miss out and then top up the order each week with any extras that you fancy.

If you need to cancel an order, you can do so before the cut off time for your delivery.

When “Confirm order” is clicked this submits your order to us. We then send an email that lists the contents of all your orders. We will then send you a final order confirmation once the order has been locked, charged and sent to our suppliers.

As often as you like before order cut off for your delivery day.

For example, if your delivery is on a Tuesday morning you need to place your order by 12pm (midday) on Sunday. We really want you to get the order that suits you each week.

Though boxes may not be suited to you, our boxes are the best value as they are full of seasonal produce. If you prefer you can build an order containing whatever you fancy from our shop. We just have a minimum spend of $69.

If you are going on holiday you can pause your order any time prior to your order cut off.
If you are pausing your order online, sign in to your account then choose “pause your orders”, or if you are using a mobile sign into your account, press the “< MORE” button at the bottom right of your screen and then choose “pause your orders”. You can stop all deliveries while you are away by selecting the date you are departing and the date you want your orders to resume.

We've tried to keep our delivery fees as low as possible and our fee is purely to cover costs for our vans to be on the road and deliver your orders in their refrigerated vehicles.

Delivery charges are:

• $12 orders $69+
• $9.99 orders $100+
• Free delivery orders $200+

You will be prompted to provide your payment information when completing your account set up. This card will then be used to pay for all orders that you place both now and in the future.

Payment for each order is taken once we lock orders. This gives you the chance to make any changes needed up until this time. We’ll send you a receipt by email when any payment is taken.

If you want to change your payment card, please sign in to your account and click on ‘billing’.

To maintain the highest level of security we never have visibility of, or store, your card details.

We use a payment technology to take your card details. This means that your card details are encrypted on your device before they are sent to our payment provider Stripe so we never see your card details.

If you payment has failed at the time we process payments (the day before your delivery) then you will be contacted by our team. All orders must be paid in full before we send your order.

Sign in to your account and select ‘billing’ where you can view your past payments and order history.

We deliver from very early in the morning up until dinner time on your delivery day. To minimise food KM's our Delish drivers deliver to everyone in an area on set days each week calculating their routes to maximise efficiency. Delivery is often at a similar time each week – traffic and weather permitting!

You don’t need to be at home – in fact, more than 70% of our customers are out when we deliver.

Feel free to update your delivery notes on your order to let our drivers know where you’d like them to leave your box if you’re not in.

We’re used to all sorts of requests. This could be anything from leaving your box with a neighbour or in a shed/garage, to tucking it under a hedge, behind a dustbin or under upturned recycling boxes! Please get in touch with our team if you need help letting our drivers know any special requests.

Although we are growing, we don’t cover the whole country. We have regional farms around the country to grow and deliver as locally as possible. If we don’t deliver in your area yet, please fill in the registration form and we will let you know when we start deliveries in your area. Some customers who live just outside our delivery areas have boxes delivered to their work address or to friends or family.

We very rarely miss a delivery, so don’t panic if it is a bit later than usual. If it is very late, please ring your local vegman or our Customer Services on 1300 335 474. We will find out what has happened and try to put it right.

Occasionally we have to make a change to your box contents because of the weather or yields. So, first check that we haven’t substituted an item for something else. If something is missing, please let us know and we will refund or replace it free with your next delivery.

We work hard to bring you fresh, high quality produce. With fresh fruit and vegetables, the odd thing can inevitably go wrong. We try to catch any problems and grade out anything that is substandard or doesn't have enough shelf life the staff and our partner charities get to eat this. If you have a problem, please don't suffer in silence let us know so we can put it right by a credit or a free replacement and investigate so it doesn't happen again!

We'll send you weekly market updates to your email so you can read it even on weeks when you don’t have a delivery.

You will receive a receipt via email the day before your delivery is due. If you log into your account and go to the ‘Billing’ section, you can also see a list of your recent transactions, payments taken, and a breakdown of your orders.