We are here to help!

Ordering online (should be) easy! But if you have any question or concern that isn’t raised in the FAQ’s below please get in touch and our team will have you sorted quicker than you can say spicy tomato soup for two!

Once you have logged in you will immediately see the next order that you are able to change in your upcoming order page. To update the quantity of items already in your order use the plus “+” and minus “-” buttons. You can view and edit your regular order by clicking “Edit regular items” You can view and edit an order for another week by clicking “Show other weeks” and choosing the delivery week that you want to change from the list of dates.

When you find an item you want to add to your basket click the “Add” button. You will see the item in your basket. Continue to add all the items you want from the shop and then click on “Confirm order” once you’ve completed your shop.

You don’t have to place an order every week. You can set up a regular order to be delivered weekly or fortnightly, or you can place one-off orders as and when you like.

To change your order, you just need to let us know before cut off.

Customers generally find it better to set up a regular order, so you never miss out and then topping up the order each week with any extras that you fancy. You can then pause the order if you are away or going out a lot. We would much prefer you to miss a delivery then build up an onion mountain or have cabbages take over the fridge.

When “Confirm order” is clicked this submits your order to us. We then send an email that lists the contents of all your orders. We will then send you a final order confirmation once the order has been locked, charged and sent to our suppliers.

As often as you like before order cut off for your delivery day. For example, if your delivery is on a Tuesday morning you need to place your order by 12:00 midday on Sunday. We really want you to get the order that suits you each week.

Though boxes may not be suited to you, our boxes are the best value as they are full of seasonal produce. If you prefer you can build an order containing whatever you fancy from our shop. We just have a min spend of $69.

If you are going on holiday you can pause your order any time prior to your order cut off.
If you are pausing your order online, sign in to your account then choose “pause your orders”, or if you are using a mobile sign into your account, press the “< MORE” button at the bottom right of your screen and then choose “pause your orders”. You can stop all deliveries while you are away by selecting the date you are departing and the date you want your orders to resume.

You can change your order online, phone or email any time prior to order cut off.

Monday PM and Tuesday AM deliveries are finalised Sunday 12 midday

Tuesday PM and Wednesday AM deliveries are finalised Monday 12 midday

Wednesday PM and Thursday AM deliveries are finalised Tuesday 12 midday

Thursday PM and Friday AM deliveries are finalised Wednesday 12 midday

Friday PM and Saturday AM deliveries are finalised Thursday 12 midday

Because of the way we pack and deliver our boxes, we’re sorry but we can’t process requests to cancel an order received after the order cut off time.

In exceptional circumstances and at our discretion, we can do our best to cancel orders. Please contact us directly on 1300 335 474.

$8 for orders below $150, $5 for orders above $150 and orders above $200 are FREE.

You don’t have to place an order every week. You can set up a regular order to be delivered weekly or fortnightly, or you can place one-off orders as and when you like.

You will be prompted to provide your payment information when completing your account set up. This card will then be used to pay for all orders that you place both now and in the future.

Payment for each order is taken once we lock orders. This gives you the chance to make any changes needed up until this time. We’ll send you a receipt by email when any payment is taken.

If you want to change your payment card, please sign in to your account and click on ‘billing’

To maintain the highest level of security we never have visibility of, or store, your card details.

We use a payment technology to take your card details. This means that your card details are encrypted on your device before they are sent to Riverford. This encrypted data is sent to our payment provider (WorldPay) ensuring that we are never able to see your card details.

All payments are taken automatically using this token, either when you sign-up, the night before your delivery or if a payment has failed and you are prompted by the website to pay before placing any further orders.

Sign in to your account and select ‘billing’ where you can view your past payments and order history.

$8 for orders below $150, $5 for orders above $150 and orders above $200 are FREE. We just have a min spend of $69

We deliver from very early in the morning up until dinner time on your delivery day. To minimise food miles, our local vegman (we don’t use couriers) deliver to everyone in an area on a set day once per week, calculating their routes to maximise efficiency. Delivery is often at a similar time each week – traffic and weather permitting!

You don’t need to be at home – in fact, more than 70% of our customers are out when we deliver. Just let your local vegman know where you’d like them to leave your box if you’re not in. We’re used to all sorts of requests. This could be anything from leaving your box with a neighbour or in a shed/garage, to tucking it under a hedge, behind a dustbin or under upturned recycling boxes.

Let your local vegman know where you would like them to leave your box. We are used to all sorts of requests. This could be anything from leaving your box with a neighbour, in a shed or garage, to tucking it under a hedge, behind a dustbin or under upturned recycling boxes. We’ll also deliver to your work place if this is more convenient. If you’re an existing customer please contact your local vegman, or if you are a new customer enter your work address details when you place your order for the first time.

Although we are growing, we don’t cover the whole country. We have regional farms around the country to grow and deliver as locally as possible. If we don’t deliver in your area yet, please fill in the registration form and we will let you know when we start deliveries in your area. Some customers who live just outside our delivery areas have boxes delivered to their work address or to friends or family.

We very rarely miss a delivery, so don’t panic if it is a bit later than usual. If it is very late, please ring your local vegman or our Customer Services on 1300 335 474. We will find out what has happened and try to put it right.

Occasionally we have to make a change to your box contents because of the weather or yields. So, first check that we haven’t substituted an item for something else. If something is missing, please let us know and we will refund or replace it free with your next delivery.

We work hard to bring you fresh, high quality produce. With fresh fruit and vegetables, the odd thing can inevitably go wrong. We try to catch any problems and grade out anything that is substandard or doesn't have enough shelf life the staff and our partner charities get to eat this. If you have a problem, please don't suffer in silence let us know so we can put it right by a credit or a free replacement and investigate so it doesn't happen again!

We'll send you weekly market updates to your email so you can read it even on weeks when you don’t have a delivery.

You will receive a receipt via email the day before your delivery is due. If you log into your account and go to the ‘Billing’ section, you can also see a list of your recent transactions, payments taken, and a breakdown of your orders.

If you have not placed an order for a long time, we may deactivate your account. You can have it reactivated by contacting your local vegman/lady or calling Customer Services on 1300 335 474

We are unable to deliver on public holidays. If your delivery falls on a public holiday or your delivery date is affected by a public holiday on either side of your delivery date due to fresh market closures, you will be notified and order will be automatically cancelled.

Yes we are closed for the holiday. The Delish team is taking a little break from 25th Dec and delivering again on Monday 10th of Jan 2022. All orders for delivery Monday should be placed by the usual cut off time Sunday 12pm 9th of Jan.

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